Patch My PC

Account Manager, Channel Partner

U.S.

Full-Time

Remote

$75,000 – $90,000 per year

TLDR

Own and grow channel partner relationships to drive renewals, expansions, and new business in a growth-focused, partner-led sales model.

About Our Company: At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back. Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities. Responsibilities:

Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact.

Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business.

Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies.

Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner.

Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams.

Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers.

Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.

Required Skills:

5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).

Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes.

Proven ability to manage renewals, expansions, and complex deal cycles through channel partners

Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support.

Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.

A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment

High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).

Nice-to-Haves:

Exposure to partner enablement activities such as co‑selling, sales training, or joint go‑to‑market planning.

Familiarity with subscription‑based SaaS models, including device‑ or usage‑based licensing.

What to Expect in the Interview Process

Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.

Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.

Step 1: Initial Screen
A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work.

Step 2: Hiring Manager Interview
A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured.

Step 3: Scenario Project
Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy.

Step 4: Team Interview
A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.

Step 5: Cross Functional and Leadership Conversations
This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values.

Step 6: Final Conversation with Our CEO
As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members.

Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally.

Equal Opportunity Employer:

Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.

Work Authorization:

To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:

AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.

Benefits

Equity Compensation

401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.

Health Insurance

FSA/HSA.

Learning Budget

Tuition reimbursement.

Pet insurance

Paid Parental Leave

Parental leave.

Paid Time Off

Paid-time off (PTO).

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Patch My PC

Patch My PC provides an enterprise patch management solution that simplifies and automates the deployment of third-party updates for Microsoft ConfigMgr, Intune, and WSUS. Serving over 10,000 customers and supporting more than 30 million devices, we empower IT and Security teams to enhance their security, streamline operations, and reclaim their time.

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Account Manager