Account Manager/Dispatch Representative

ABOUT US
Founded in 2014 to deliver convenient, trusted, professional, and eco-friendly car care, Spiffy is a
rapidly growing technology and services company. Spiffy offers mobile and fixed-site car washing,
detailing, high-volume oil change, tire rotation, and other maintenance services to fleets, residences,
and office parks from coast to coast. The company does all technology development, marketing, and
sales in-house.

 
JOB PURPOSE
We are looking for a customer-friendly, energetic, motivated Account Manager/Dispatch
Representative to join our team. Hiring residents in Portland, OR area. This position’s primary
responsibilities are to create service tickets, dispatch technicians to complete services, assist
technicians via phone and chat.  Incumbent is responsible for checking technician progress and
updating orders on a continuous basis.  This position will be responsible for various administrative
tasks as well.

Proposed Working Schedule:  Wednesday - Friday 11:30 AM - 8:00 PM :: Saturday - Sunday 7:00 AM - 3:30 PM. Need to be flexible with nights, weekends, and holidays.

ESSENTIAL FUNCTIONS
 Manage ticketing system for car-sharing platform. Create, edit, assign work for technicians to
complete based on needs of the client.
 Manage the logistics and routing of technicians;
 Track technician’s hours and movements throughout the day;
 Call/text with client in an effort to assist in meeting their needs and address any issues that
arise;
 Update clients throughout the day on technician movements;
 Answer phone calls coming into the general phone number and route accordingly;
 Create productivity reports for managers;
 Assist other markets and account managers as needed;
 Other administrative duties as assigned;

TECHNICAL REQUIREMENTS 
 Able to resolve problems ensuring that decisions are made based on policies, rules, and
organizational directives and solving the emerging problems with clients, operations, and
employees;
 Adept at setting priorities and efficiently utilizing people and equipment;
 Ability to listen and take direction agreeably;
 Able to work independently with little direction;
 Able to effectively deal with pressure and ambiguity;
 Planning, organizational, and problem-solving skills;
 Ability to multitask;
 Ability to adapt to a fast-changing environment;
 High level of attention to detail

EDUCATION/CERTIFICATION/YEARS OF EXPERIENCE REQUIREMENTS

 High School Diploma or equivalent;
 Customer service experience, internal or external preferred;
 Proficient in monitoring and managing multiple chats and texts
 Must be efficient at using a computer, smartphone, and MS Excel/Sheets
 Read, write and speak English;

Please apply for this position at getspiffy.com/careers