Account Manager, Japan

Relationship Management: Build and maintain strong, long-term relationships with existing customers based in Japan.

Customer Support: Efficiently manage inbound and outbound emails and phone calls, resolving queries with deep product knowledge.

Account Growth: Identify unique customer needs and deliver strategic business plans for key accounts to help scale their operations.

Value Delivery: Provide expert answers regarding products, pricing, and services while articulating the value of our comprehensive product portfolio.

Cross-Functional Collaboration: Work closely with the Business Development team to ensure a smooth, seamless handover of new clients post-contract.

Language Skills: Native-level Japanese and business-level English proficiency.

Experience: 3–5 years of experience in account management or client-facing roles, ideally within the e-commerce or logistics industry.

Work Style: A self-starter who can work independently while remaining a strong, collaborative team player.

Communication: Exceptional communication skills, including active listening and clear articulation.

Efficiency: Strong prioritizing, time management, and organizational skills.

Problem Solving: Proven ability to create and deliver tailored solutions to meet specific customer needs.

Technical Savvy: Proficiency with modern productivity tools, G-Suite/MS Office, and industry-standard CRM, project management, or data analytics software.