Account Support Executive

Are you excited to support complex, high‑value deals and help teams deliver results on time and with precision?

Do you enjoy collaborating across functions to solve problems, improve processes, and create a smooth customer experience?

About our Team:

Our team is a vibrant, international group of professionals bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.

About the Role:

This role supports the coordination and execution of sales deals across a defined territory, helping ensure timely delivery, accuracy, and alignment with business processes. You’ll work closely with multiple teams and customers to manage deal lifecycles, resolve issues, and support successful outcomes. The position combines analytical thinking, customer interaction, and process improvement to strengthen operational effectiveness.

Responsibilities:

• Track all deals (new and renewal) to ensure timely delivery and alignment with internal milestones

• Monitor procurement and invoicing requirements, including paperwork aging, purchase orders, and process exceptions

• Address account-level delinquencies by coordinating with relevant stakeholders

• Engage with customers on renewals, including contested renewals and title-related discussions

• Support contract review, redlining, and documentation for new and renewal opportunities

• Maintain and update regional process documentation to ensure operational accuracy

• Partner with Sales, Finance, Legal, and other teams to structure and execute complex deals

• Ensure compliance with internal controls, pricing policies, and approval processes

Requirements:

• Experience in sales operations, customer support, account coordination, or a related role

• Understanding of deal structuring, pricing models, and contract workflows

• Strong analytical and problem-solving skills with attention to detail

• Ability to work across teams and influence outcomes in cross-functional environments

• Clear communication skills, with the ability to explain complex topics simply

• Strong organizational and time-management skills with the ability to manage multiple priorities

• Comfort working with contracts, redlining, and documentation processes

• Familiarity with CRM or ERP systems and Microsoft Office tools

Work in a Way That Works for You:

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you:}

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Private Medical/Dental Plan

• Savings Fund

• Life Insurance

• Meal/Grocery Voucher

About the Business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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