Accounts Receivable Supervisor

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title:  Accounts Receivable Supervisor

Reports to: VP of Service Operations

Location:  Atlanta, GA (Remote, must reside in the Atlanta area, with occasional in-office attendance)

About the Role

The Accounts Receivable (AR) Supervisor oversees day-to-day AR activities for transactions, with a focus on collections, payment processing, account reconciliation, and timely resolution of outstanding balances. This role provides hands-on oversight of the team’s daily work, helping ensure tasks are completed accurately, deadlines are met, and issues are addressed promptly.

Working closely with internal teams and external partners, the AR Supervisor helps maintain accurate account records, follow up on overdue payments, resolve billing and payment discrepancies, and support the smooth operation of CharterUP’s accounts receivable function.

What You’ll Do

• Oversee day-to-day AR activities, including invoicing, collections, payment application, and account reconciliation.
• Provides day-to-day oversight of team output, ensuring productivity, accuracy, and performance targets are consistently met 
• Monitor outstanding balances and aging reports, following up on overdue accounts to support timely collections and reduce delinquency.
• Coordinate the team’s daily workload, monitor task completion, and help ensure collections and administrative activities are handled accurately and on time.
• Review account activity and AR records for accuracy, identifying discrepancies and ensuring they are resolved promptly.
• Work with Sales, Finance, Customer Support, and other internal teams to resolve billing questions, payment issues, and customer disputes.
• Follow up with customers and external partners regarding outstanding invoices, missing payments, and other collection-related issues.
• Monitor customer accounts for payment issues and escalate potential collection risks or unresolved balances to the appropriate team members.
• Maintain accurate AR documentation and records, ensuring account activity and collection efforts are properly tracked.
• Support month-end and year-end close activities by ensuring AR transactions and account records are up to date.
• Help onboard and train team members on AR procedures, systems, and day-to-day responsibilities.
• Identify recurring errors or operational issues and communicate opportunities for improvement to the appropriate stakeholders.
• Use financial systems, spreadsheets, and other tools to track collections, maintain account information, and complete daily AR activities.

What You’ll Bring

• 3+ years of experience in accounts receivable, collections, billing, or a related financial operations role.
• Experience coordinating or overseeing the day-to-day work of a team, providing guidance and ensuring tasks are completed accurately and on time.
• Working knowledge of accounts receivable processes, including collections, invoicing, payment application, and account reconciliation.
• Experience following up on overdue balances and resolving billing or payment discrepancies.
• Proficiency with Microsoft Excel and experience using financial systems or accounting software (SAP, Oracle, NetSuite, etc.).
• Strong attention to detail and a commitment to maintaining accurate records.
• Organized and dependable, with the ability to manage multiple priorities and follow through on deadlines.
• Clear, professional communication skills and the ability to work effectively with customers and internal teams.
• A hands-on, solutions-oriented approach to resolving routine issues and escalating more complex matters when needed.
• Experience with transactions or high-volume AR operations is a plus.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & reference check
• Welcome aboard!

Salary

$70,000—$85,000 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, and Miami as we grow our global team.

• Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.