Administrative support customer care

Are you interested in contributing to a more sustainable future of mobility? Are you enjoying helping customers and colleagues in a supporting role? Then this role might be for you!

About the role

Our operations team in France is responsible for how well our charging stations for electric vehicles in France are performing. The team is now looking for administrative support. In this role you will focus on handling customer questions and complaints. Here’s what you will be doing in a nutshell:

• Manage customer requests and complaints via workorders in our dashboard.

• Compile overviews of most occurring complaint types to colleagues, so they can see where action is needed.

• Manage documentation of insurance claims

• Sending out smaller packages

• Keeping track of orders from our warehouse

Requirements

What we are looking for

We are looking for someone who is comfortable in a dynamic working environment. Furthermore, feel encouraged to apply if you recognize in the description below:

• Strong administrative skills

• You can work autonomous and feel comfortable taking initiative

• You can work with Microsoft tools. Ideally also with PowerBI.

• You are fluent in French, and also feel comfortable with the English language.

What we offer

• A fast-growing, international and entrepreneurial work environment.

• A collaborative, flexible and mission-driven culture.

• A competitive compensation package between €25,000 and €30,000 gross per year.

• Strong growth opportunities within a rapidly expanding market.

• The opportunity to actively contribute to the energy transition and the future of mobility.