Afternoon and Evening Support Specialist for Growing Managed Services Start-up
TLDR
Front-line, customer-first tech support handling Tier 1-2 issues and onboarding for a growing MSP, with self-direction and impact on company growth.
Ring, ring... Opportunity is calling. (We couldn't help ourselves...)
As an Afternoon and Evening Support Specialist, you'll work on the front-lines of supporting and solving customer issues, dissect and troubleshoot reports of trouble. You'll be a part of a growing team that always puts the customer first.
You will be rewarded for fast thinking, self-motivation, organization, asking lot's of questions, and digging for answers. On top of everything, a knowledge of business operations will be helpful to better understand customer needs and growing relationships.
At "Managed by Simple", you will be an impactful self-directed member of the team, challenged to support our powerful solutions. You will become an integral part of the success we create together and be a contributor to changes we're making in the ways people and businesses communicate worldwide. We're a small growing team, and your contributions will play a critical role in our growth and direction.
We're adding full-time teammates to grow with us.
Skills & Requirements:
- Excellent written and verbal communications
- Understanding of basic networking and internet
- General troubleshooting for common Windows issues
- Provide triage for reported issues and alerts
- Personable skills
- Problem-solving skills
- Outgoing, customer service focused personality
- An uncanny ability to sound like a smile
Responsibilities:
- Troubleshoot and provide resolution to issues with local network and service.
- Be on the front line for Tier 1 and 2 issues.
- Provide how-to and best practices for users using our service and systems.
- Assist in on-boarding projects for new customers.
- Assist with on-going projects and nerf wars.
- Provide troubleshooting for customers using third-party routers/systems.
- Providing friendly service and support to the customer via ticketing and phone.
Bonus Points:
- Leadership experience
- Speak a different language
- General awesomeness
- Enjoys coffee and/or tea
- Familiarity with networking and voip
Compensation:
Compensation based on experience. Benefits, vacation, and PTO will also be available to full-time teammates.
Benefits
Paid Time Off
Benefits, vacation, and PTO will also be available to full-time teammates.