APAC Service Sr. Specialist

A Shared Services Sr. Specialist is an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.  

• Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.   

• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.  

• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.  

• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement  

• Assist in training junior members of the team  

• Candidate must possess at least a Bachelor’s/College Degree in any field.  

• At least 2 years of working experience in a customer service / shared services role handling emails and calls.   

• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia  

• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.  

At SEEK we offer: 

• Support of flexible working, including a mix of office and work from home days depending on your role – Hybrid 2-3x a week 

• Annual Performance Bonus Plan 

• Free HMO for three (3) qualified dependents 

• Paid leave benefits including Personal Flexi Days made available on Day 1 

• The opportunity to work from anywhere for up to 4 weeks per financial year 

• Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home. 

• SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice. 

• A commitment to operating sustainably, a certified carbon neutral business operation, with the target of 100% renewable energy by 2025, and net zero by 2030 

• Casual dress – every day