Application Production Support

Overview:

 The candidate will provide application support within the Securities Services area for Payment Processing under Germany scope. 

What will you do?

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Public/Bank Holidays or Weekends as per pre-defined needs and on a rotational basis with the rest of the team 

What are we looking for?

• Good knowledge and capabilities in scripting languages, network, Windows and Linux environments
• Unix kwnowlge is a plus
• Oracle SQL kwnowlge is Mandatory
• ITIL understanding is also a plus
• Ansible / DevOps
• English ➔ Expert
• Good Relational qualities - Good communication
• Accuracy, reactivity & proactivity, autonomy and curiosity
• Interest to learn the Business
• Team Spirit
• Client focus, result driven and Critical thinking. 

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.