Yassir
Area Operations Manager
TLDR
Lead and scale the dark-store retail network, enforcing SOPs, optimizing inventory, and driving fast, reliable customer experiences.
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
Responsibilities
Implement and enforce standardised operating procedures (SOPs) across all stores in the area.
Monitor key performance indicators (KPIs) for each store and identify areas for improvement.
Drive continuous improvement initiatives to optimise efficiency, productivity, and customer experience.
Ensure compliance with health and safety regulations and company policies.
Lead, motivate, and develop high-performing teams across the dark stores.
Conduct regular performance reviews, provide constructive feedback, and identify training needs.
Foster a positive and collaborative work environment that encourages high performance, ownership and accountability.
Address performance issues and implement corrective actions as needed.
Ensure consistent delivery of exceptional customer experience across all stores in the area by working with store staff, courier operations, and other cross-functional teams.
Foster effective communication channels between dark stores and the rest of the organisation.
Collaborate with the supply chain team to ensure smooth inventory flow and product availability.
Establish and maintain controls to minimise stock losses and disposals.
Establish and maintain controls to ensure in store items are available for sale on all platforms.
Establish and maintain in store quality control and assurance processes
Establish and maintain controls to ensure accurate cash management and reconciliation of cash on hand.
Establish and maintain controls to minimise the risk of cash shortages and theft.
Establish and maintain financial controls for the collection, safekeeping and upload of financial documents at store level.
Work with the Accountants to improve weekly / monthly financial reporting and submission of financial documents from stores.
Collaborate with the Marketing and Growth team to actively drive sales by developing and executing strategies that meet or exceed sales targets.
1. Operational Excellence
2. People Management
3. Customer Satisfaction
4. Communication and Collaboration
5. Inventory Control and Management
6. Cash and Financial Management
7. Sales Leadership
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
Yassir is a super app transforming daily services in the Maghreb region and beyond, operating in 45 cities across Algeria, Morocco, and Tunisia, with recent expansions into France, Canada, and Sub-Saharan Africa. We provide on-demand services like ride-hailing and last-mile delivery, and are now expanding into financial services, enabling users to pay, save, and borrow digitally, all while fostering a marketplace infused with social values.
- Founded
- Founded 2017
- Employees
- 201-500 employees
- Total raised
- $68M raised
Operations Manager