Assistant Dispensary Manager

Austin, Texas, U.S.

Full-Time

On-site

TLDR

Oversee dispensary operations, guide patients through order pickup, and ensure compliance with cannabis regulations, SOPs, and security standards.

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Assistant Dispensary Manager supports the day-to-day operations of a Texas Original retail dispensary, ensuring exceptional patient service, regulatory compliance, and operational consistency. This role assists in leading Retail Associates and maintaining store performance while ensuring the dispensary operates smoothly and in alignment with company standards. The Assistant Dispensary Manager acts as the manager on duty in the absence of the Dispensary Manager.

Essential Functions:

Support daily operations for the retail dispensary location, including staffing, scheduling, and store readiness

Supervise Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care

Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards

Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready

Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance

Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures

Support order fulfillment operations, ensuring orders are verified, packed, organized, and dispensed properly

Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner

Resolve patient and operational escalations promptly and professionally, both in-store and over the phone

Oversee cash handling and reconciliation processes to ensure compliance with internal financial controls

Support onboarding and training of retail staff to ensure consistent execution and adherence to standards

Maintain effective communication with store leadership and team members to ensure seamless coordination and operational alignment

Additional Responsibilities:

Ensure compliance readiness during inspections and audits, support quality assurance initiatives.

Coordinate with the marketing and logistics teams for local events, outreach, and delivery support as needed.

What You’ll Need to Succeed:

Proven ability to support and lead retail teams while maintaining operational discipline

Strong understanding of retail operations, including POS systems and cash handling

Excellent communication and problem-solving skills under pressure

Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations

Strong organizational and multitasking skills

Professionalism, patience, and a process-driven approach

Exceptional communication and customer relation skills

Proficiency with POS systems, Microsoft 365, and inventory tracking software

Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.

Benefits Package:

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50/month

& More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

Benefits

Flexible Work Hours

Pre-Tax Flexible Spending Accounts

Health Insurance

Telehealth – Medical

Travel reimbursement

Travel Reimbursement (if applicable)

Paid Time Off

Bereavement leave

Gym reimbursement

Gym Reimbursement up to $50/month

Texas Original

Texas Original Compassionate Cultivation produces high-quality medical cannabis to improve the lives of Texans. Focused on providing safe and legal access, we collaborate with physicians and patients to ensure effective treatment for qualifying conditions. Our commitment is to transform healthcare in Texas through the responsible use of medical cannabis.

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