Assistant Manager, Fleet Station Management

Why we need you

In a nutshell, the role is to provide full support in all matters leading the division. The Fleet division is one of the three core pillars of the business. It is imperative to the company’s success that the division performs with ever-improving operational efficiency and scalability, all in tandem to the company’s excellent track record, as well as forecasted exponential growth in the coming months.

What you will do

• Ensure that operations meet shippers SLAs requirements, meet scalable customer demands, and ramp up while contributing to year-end internal targets.
• Manage Operation Supervisor in order to meet operational demands
• Oversee and managing initial operations, adapt current products and processes to local market
• Manage a team of Operational Supervisors and Assistants in achieving both personal and team-level KPI's such as ACE station KPI performance.
• Take lead and initiatives to reduce operating cost and increase profitability such as 2W percentage, Reserve Fleet(Part-time) usage
• Proactively engage in defining, set up & implement long-term and short-term Operation (Core Delivery + Core Pickup Fleet) objective targets such as Pickup scan, Call log usage, Lost and damage, Age parcels, FSR
• Meeting with core operation and communicated to Senior supervisor and ground staff
• Set the meeting with the Senior Supervisor on a weekly, monthly about operation plan, in part of Cost, Performance, and Service Quality to improve the station KPIs.
• Follow up on the performance of Senior supervisor to meet the target of the section.
• Report directly to the manager, while working very closely with local and Regional Fleet Supervisors
• Report to the problem of pick up scan and deliver parcels and service quality customer complaints by TIDs on a daily basis and deep in the detail to root cause actionable and preventive action to block any issues problem to manager
• Be an active part of the Operations Management Team

What you will need

• Minimum 3 years experience in Logistics, E-Commerce or related field
• Good eye for detail, Good reporting and analytical skills
• Natural problem solver
• Willingness to learn and high adaptability to new technology and ideas
• Extremely proactive, responsible, organized and ability to work in a fast-paced environment 
• Ability to handle multiple complex-projects with "result-oriented" 
• Data-driven decision making mentality, fast learner and “can-do” attitude 
• Excellent communication and interpersonal skills, with the ability to work independently and as a team
• Good command in English
• Experience with Microsoft's Excel or Google's Sheets will be a big advantage