Assistant Manager, Key Account Management

Why we need you
This role will be responsible for the biggest driver of our business. Working closely with our strategic e-Commerce partners, the role will need to be strategic in thinking, possess analytical abilities along with excellent communication skills. Building relationships with senior management teams of our partners will be an integral part of the role in maintaining businesses as well as exploring new partnership opportunities. Internally, the role will be working closely with the senior management team and be the focal point in coordinating with internal operation teams to serve our customers’ requirements, ensuring highest satisfactions of our partners.

What you will do

• Responsible and accountable for the team managing multiple key partnership/SME clients in ensuring best-in-class service experience with us from delay management to claims and billing management
• Take full ownership in meeting clients to present operational performance, operational issues and action plans with strong data analysis, providing confidence to clients that we are always putting efforts to ensure their customer is highly satisfied with our delivery experience
• Collaborate actively with other teams, especially operations team to ensure client’s needs and expectations are managed well and identify pockets of opportunity to “wow” both clients and their customer.
• Support and coordinate performance improvement initiatives with operations team and product development projects with our regional product and developer team 

What you will need

• Bachelor degree in Business, Marketing, Economics or related fields
• At least 5 years of related experience in business development or partnership management
• Possess an entrepreneurial mindset and a self-starter with good and hands-on initiative, and persistence to see through challenges 
• Able to work effectively and efficiently as a team towards goals in a complex and diverse environment
• Strong quantitative abilities and excellent written and oral communication skills including the ability to communicate  complicated subject matter clearly and persuasive presentation skills; 
• Excellent command of both listening, writing and speaking English i.e TOEIC >800
• Knowledge of logistics and e-Commerce industries and competitive landscape is a plus