Assistant Manager, Recovery Operations

Why we need you

As the Assistant Manager of Recovery Operations, you will contribute to the company by assisting in processing the payment of  claims to the customer. These include lost parcels, damaged parcels, and aged parcels (parcels that cannot be returned to the customer within the agreed timeline).
You will supervise a team of associates to help with the reduction/processing/liquidation of these parcels. Your tasks will include liaising with other internal stakeholders to ensure that the company targets, such as the overall claim rate, customer satisfaction, and our on-time delivery performance is in line with the SLA agreed with our customers.
You may have to initiate projects with the support of other departments to achieve these targets. You will help to coach and develop your team members to continuously improve their work quality and maintain team morale at a productive level.

What you will do

• Monitor day to day execution of recovery operations, including and not limited to the following:
  • Internal tickets processing
  • Packaging and processing of irregular parcels
  • Processing of claims payments
• Ensure continual improvements to process by improving systems/ tools used
• Liaise with other departments, follow up, and ensure projects/initiatives are successfully implemented within the timeline
• Analyzing data to determine performance gaps
• Co-building solutions to improve core operations recovery performance

What you will need

• At least 5-7 years of working experience, prior team management experience preferred
• Bachelor's Degree in a quantitative field, such as but not limited to engineering, finance, natural science
• Logical thinking and problem solving skills
• Demonstrated ability to develop team members
• Excellent communication and interpersonal skills, with the ability to work independently and as a team
• Very open minded (accept criticisms and eager to ask for comments/suggestions)
• Nice and outgoing; we have some pretty cool social events at work
• Ability to work under pressure in a fast-paced/rapidly changing environment
• Proficiency with Microsoft Word, Excel, Powerpoint; Knowledge in SQL, VBA a bonus
• Fluency in written and spoken Thai, Good command in English