Assistant Manager - Service Assurance
TLDR
Coordinate technical pre- and after-sales support, from equipment installation and emergency repairs to customer training and team supervision.
Pre-sales: Provides technical knowledge, advice and support to sales representatives, resellers and customers during the sales process to resolve requests regarding product/service technical issues and to maximize the benefits derived from the organization's products and/or services.
After-sales: Responsible for planning and executing service activities on technical equipment, including installation, discontinuance, diagnosis, emergency repairs, etc. Minimises equipment downtime, ensures customer satisfaction. Supports claim management. Ensures after sales activities. Plans, organises training activities for customers.
Accountable for the results of medium-sized routine support or production operations teams. Coordinates and supervises the daily activities of a support, production or operations team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Trains team members and provides input to employee performance evaluations. Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager
Durman Colombia SAS specializes in advanced plastic piping systems, providing innovative and sustainable solutions for water and energy management. Our products cater to the construction, industry, and infrastructure sectors, helping to drive efficiency and safety in the distribution of essential resources.