Specialist Audit, Client Delivery - Incent Client Delivery - Incent
TLDR
Review local, brand-aligned advertising and verify co-op funds while coaching peers and ensuring campaign quality in a global marketing agency.
As a Specialist, you will support local channel partners and their advertising partners by reviewing local brand-enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration. You will also perform quality control checks for other’s work and provide appropriate feedback to them. You will be part of a global marketing agency that believes in the power of experience to strengthen relationships and drive growth.
Duties/Responsibilities:
Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
Review marketing materials against an established set of guidelines and brand standards
Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
Communicate status to partners
Report issues with website functionality
May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
Resolve calls, emails, and chats and document communications appropriately
Participate in team collaboration through idea-sharing and brainstorming sessions
Support in mentoring and training peers to increase program and platform knowledge and to improve quality
Able to flex up or down in job responsibilities when needed
Qualifications:
Solid verbal and written communication skills
3–5 years' Experience in a fast-paced office environment providing customer service
Bachelor’s or Post Graduate degree in a business, or finance field
Claims Experience preferred
Proven technical competence including experience with Microsoft Word, Excel and Outlook
Strong attention to detail and excellent time management
Ability to organize work, multitask and meet deadlines
Exceptional ability to work within a team environment
Some remote-work experience preferred and demonstrated ability to work independently
A natural curiosity and eager desire to learn
SproutLoud Latam S.A.S is a dynamic marketing and technology organization that leverages private equity support to drive growth. We specialize in providing solutions that empower businesses to optimize their marketing strategies, focusing on the unique needs of the Latin American market.