Associate Director

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Role Overview
The Associate Director – Business Analyst is responsible for leading the organization's business analysis function by driving strategic initiatives, digital transformation, process optimization, and business solution delivery. This role serves as a trusted advisor to business and technology leaders, ensuring business requirements are translated into scalable technology solutions that deliver measurable business value.
The incumbent will lead a team of Business Analysts, establish best practices, drive governance, and collaborate with cross-functional stakeholders to enable enterprise-wide transformation initiatives.

Job title:

Associate Director

Job Description:

Key Responsibilities

### Strategic Leadership

* Define and execute the Business Analysis strategy aligned with organizational goals and digital transformation initiatives.
* Partner with executive leadership to identify business opportunities and recommend technology-enabled solutions.
* Drive enterprise process improvement and operational excellence initiatives.
* Establish Business Analysis governance, frameworks, methodologies, and best practices across the organization.
* Lead business capability assessments, process transformation, and organizational change initiatives.

### Business Analysis & Solution Delivery

* Lead end-to-end business analysis activities for strategic programs and enterprise initiatives.
* Gather, analyze, validate, and prioritize business requirements from multiple stakeholders.
* Translate business needs into functional and non-functional requirements, user stories, business cases, and solution specifications.
* Conduct workshops, stakeholder interviews, process mapping, and impact assessments.
* * Evaluate solution options and recommend optimal approaches based on business objectives.
* Ensure business requirements are traceable throughout the project lifecycle.

### Stakeholder Management

* Build strong relationships with business leaders and technology teams across Finance, HR, Operations, Sales, Procurement, Risk, and Corporate Functions.
* Act as the primary liaison between business stakeholders and technical teams.
* Present business cases, solution recommendations, project updates, and executive summaries to senior leadership.
* Manage stakeholder expectations and drive consensus across multiple business units.

### Process Improvement & Governance

* Identify opportunities for process optimization, automation, and digital transformation.
* Develop and maintain business process documentation, SOPs, workflows, and operating models.
* Ensure compliance with governance standards, regulatory requirements, and organizational policies.
* Drive adoption of Agile, Lean, and continuous improvement practices.

### Leadership & People Management

* Lead, mentor, and develop Business Analysts across multiple projects and business domains.
* Establish performance metrics, development plans, and capability-building initiatives.
* Foster a culture of collaboration, innovation, accountability, and continuous learning.
* Support resource planning, project prioritization, and capacity management.

## Required Skills

### Mandatory

* Business Analysis and Requirements Management
* Business Process Modeling (BPMN, Process Mapping)
* Requirements Elicitation and Documentation
* Stakeholder Management
* Agile and Waterfall methodologies
* JIRA and Confluence
* Microsoft Excel, PowerPoint, and Visio
* Strong analytical, problem-solving, and communication skills

### Preferred

* SQL and data analysis
* Power BI or Tableau
* API, system integration, and workflow analysis
* ERP/CRM platforms (SAP, Oracle, Salesforce, Workday, ServiceNow)
* Product Management fundamentals
* Process automation platforms (Power Automate, RPA)

### Good to Have

* Business Architecture
* Design Thinking
* Lean Six Sigma
* Change Management
* AI-enabled business solutions and automation
* Data analytics and reporting
* Domain experience in Finance, HR, Operations, or Enterprise Applications

## Leadership Expectations

* Provide strategic leadership for the Business Analysis function.
* Influence executive decision-making through structured analysis and business insights.
* Lead enterprise-wide transformation and cross-functional initiatives.
* Drive standardization, governance, and continuous improvement.
* Build high-performing Business Analysis teams and develop future leaders.
* Promote innovation and adoption of emerging technologies, including AI and automation.

## Success Measures

* Successful delivery of strategic business transformation initiatives.
* High-quality business requirements with minimal rework.
* Increased stakeholder satisfaction and business engagement.
* Improved operational efficiency through process optimization.
* Timely delivery of projects within scope, budget, and quality expectations.
* Increased adoption of standardized Business Analysis practices.
* Strong team capability, engagement, and talent development.
 

Location:

Quezon City, Bridgetowne ZetaPhilippines