Associate, Ninja Direct (Sales Support)

Why we need you

Assist the sales team in driving sales volume by providing efficient support in the coordination of backend needs for customer acquisition, customer support and exception handling, while ensuring that all procedures are aligned with agreed upon standard operating procedures.

What you will do

• Ensure the accuracy and timeliness in entry and updates of purchase order into the system and generate accurate billing invoices by following SOPs
• Keep track of end-to-end order and shipment processing status and update sales team in timely and accurate manner
• Support account executives in the handling of customer complaints, issues and other requests by providing account executives with details, feedback and other helpful information pertaining to customers and orders.
• Be updated on system, process/SOP changes and ensure compliance

What you will need

• At least 1-3 years in a sales or business development role
• Bachelor degree in any field
• Strong knowledge of sales pipeline management and B2B sales a must.
• Proven track record of success in high-pressure environments, comfortable dealing with ambiguity and change
• Articulate speaker, able to deliver strong sales pitch
• Knowledge on international logistics and freight forwarding preferred
• Proficiency in Microsoft office (Excel, PowerPoint)
• Proficiency in English