Associate Product Manager, Loyalty and Checkout

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection. Reports to: Vice President of Product and UX  Location: Canada (Hybrid or Remote), Austin (Hybrid), or Utah (Hybrid, 3 days/week onsite)  About the Role What You'll Do

Summit Club+ Loyalty Strategy

Support the product vision and roadmap for Summit Club+, Backcountry's paid loyalty subscription

Work with marketing, analytics, and finance to understand membership trends, retention patterns, and member behavior

Help identify benefit and experience improvements that make Summit Club+ the best loyalty program in the outdoor industry

Track loyalty touchpoints across the customer journey and flag opportunities for improvement

Lower Funnel Conversion & Experience

Support CRO initiatives across cart, checkout, receipt, wishlist, and post-purchase experiences

Assist in writing clear, well scoped product requirements in close partnership with engineering and design

Monitor funnel performance and surface findings with recommended next steps

Data-Driven Growth & Cross-Functional Leadership

Learn to define and track success metrics for the features you help ship

Participate in A/B test design and help analyze results

Partner closely with engineering, design, marketing, analytics, and operations to move work from idea to live

Required Qualifications

0 to 2 years of experience in product management, consulting, analytics, or a related field

Strong analytical instincts — you are comfortable in data and ask good questions of it

Clear written and verbal communication skills

Genuine curiosity about how e-commerce and digital products work

Ability to stay organized and move work forward across multiple workstreams

Preferred Qualifications

Familiarity with GA4, SQL, Looker, or similar analytics tools

Exposure to A/B testing concepts or experimentation frameworks

Experience or coursework in entrepreneurship, product, or digital business

Hands on experience using AI tools to work faster and smarter

Background in outdoor, retail, or e-commerce (personal passion counts)

Why Join

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Real Ownership Early: You will work on revenue-critical product areas, not internal tools or backlog cleanup

AI-First Environment: Work on a team that uses AI as a genuine upgrade to quality and speed

Accelerated Career Path: High performers are quickly given more responsibility and broader scope across our brand portfolio

Competitive Benefits: Paid time off, 401(k) match, medical, dental, vision, supplemental coverage, and employee discounts across all portfolio brands

Interview Process

1. Recruiter Screen – We'll reach out to schedule a conversation and introduce Backcountry.
2. Take-Home Challenge – Complete a short product or analytical problem so we can see how you think.
3. Leadership Interviews – Deep-dive conversations with Backcountry leadership focused on your experience, product mindset, and operational thinking.
4. In-Person Interview – We'd like to meet you. Details and logistics will be arranged with your recruiter.
5. Reference Checks – We'll ask for professional references and conduct checks in parallel with final steps.
6. Offer – We move fast for the right candidate.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please contact hrbenefits@cscshared.com.