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TSMG
TSMG

Autonomous Vehicle Operator Supervisor

Orlando, Florida, U.S.
Full-Time
On-site

TLDR

Coordinate day-to-day AV operations, guiding staff to deliver safe, efficient field service and strong customer care.

Company Description

Service Measure (SM) is a field data collection company founded in 2013 in New York.    

We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.

Role Summary

The AVOS Team Lead plays a crucial role in coordinating all day-to-day field operations, ensuring the highest levels of customer service, efficiency, and safety. This position involves providing guidance to staff, handles driver check-in processes, assigning work, and coordinates schedule rotations. Develops a safe team-oriented environment, maintains adherence to established protocols, and handles various tasks to ensure smooth operations.

Role Responsibilities

  • Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
  • Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
  • Supervise operational targets and adjust schedules for operational efficiencies.
  • Ensure drivers comply and adhere to the procedural guidelines
  • Observe safety practices and take corrective action when required.
  • Monitor and handle break times for drivers to ensure compliance with regulations.
  • Assist dispatch supervisors, including coordinating wheelchair assistance calls.
  • Assist Operations/Depot Manager during training sessions and one-on-one meetings.
  • Interact with officials on routine matters during shifts.
  • Manage location under the direction of the General Manager.
  • Participate in disciplinary actions, including discharge meetings.
  • Perform other tasks as assigned

    • Skills & Qualifications

  • High school diploma or GED, Bachelor's Degree preferred
  • 3+ Years of supervisory experience.
  • Excellent customer service skills.
  • Availability to work in different shifts (24 hours).
  • Able to work independently and in a team-oriented environment.
  • Strong communication and conflict resolution skills.
    • TSMG
    TSMG

    TSMG partners with AI, robotics, and autonomous program developers by managing complex field data collection operations. We specialize in gathering crucial data where automation falls short, offering detailed insights through photography, videography, and meticulous feature counting for Fortune 500 companies across Europe and North America.

    Founded
    Founded 2018
    Employees
    51-200 employees
    Industry
    information technology and services
    Artificial Intelligence
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