B2B Client Experience Specialist

travelstaytion is redefining the short-term rental industry by setting new benchmarks for quality, trust, and hospitality. With a mission to standardize the accommodation sector, the company leverages advanced quality assurance technologies and fosters a traveler-first community of verified professional property managers and owners.

Through exclusive partnerships with certified hosts, travelstaytion guarantees consistently high standards of service and hospitality across its expansive portfolio. The platform features over 150,000 properties in more than 700 sought-after destinations across 130 countries, offering travellers a reliable and premium experience wherever they go.

As demand for trustworthy, high-quality short-term rentals continues to rise, travelstaytion stands out by combining cutting-edge technology with a curated network of professionals—ensuring every stay meets the expectations of today's discerning traveller.

Requirements

The Role

·        Communicate daily with a portfolio of Partners and act as their primary point of contact

·        Resolve tech related issues and provide high-level technical support

·        Handle financial and business related issues, ensure timely escalation, and secure client’s engagement

·        Answer incoming inquiries by phone, email, or chat, document end-user identification information and prioritize different customer requests

·        Educate and train clients on new technology (new features and tools offered by Travelstaytion software)

·        Register all information to company’s CRM system (HubSpot)

·        Overall involvement and improvement of our day-to-day business operations

Requirements

·        A minimum of 2 years Tech Support and/or B2B Support is required (Familiarity with SaaS products will be considered a plus)

·        Familiarisation with PMS, Booking Engine, and/or Channel Manager will be considered as a plus

·        Prior experience with CRM systems (e.g. HubSpot) will be considered as a plus

·        Tenacity and passion for elevating partners business

·        Multi-tasking and strong time management skills

·        Excellent verbal, written and interpersonal skills in both Greek and English

·        Professional in all forms of communications such as email, phone calls and texts

·        Highly responsive and reliable with strong attention to detail

·        Possess superior customer relations skills

·        Energetic and responsive - you must be able to work in a fast-paced environment

Benefits

• Private Health Insurance
• Training & Development
• Annual Performance Bonus