B2B Customer Success KAM

About Klar

Klar is on a mission to democratize financial services in Mexico—because half of the population still doesn’t have access to a bank account. We’re building the future of fintech with a rich set of debit and credit products, and we’ve already served over 7 million users since our launch in 2019! 🚀

We are proud to compete in one of the most dynamic fintech markets in the world alongside the likes of Nubank, Revolut, and traditional banks—and we’re raising the stakes by building a premium brand that Mexicans are proud to carry in their wallets.

Our people

If you join us at Klar, you’ll be welcomed to a team which is rich in many talents and we are very proud! With our head office in Mexico City, and remote tech hubs in Berlin and Argentina, we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!

Our values

• Ownership - We own our successes & our failures as a team.
• Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.
• Inclusion - We believe we are stronger together and actively work to promote a safe, diverse, inclusive, and respectful culture.
• Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions.
• Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do.

The position and your daily adventures

We are looking for a Key Account Manager (KAM) to lead and grow relationships with our network of brokers and
strategic partners. This person will be responsible for strengthening existing partnerships, developing new business
opportunities, and driving sustainable growth through a consultative, relationship-driven, and data-oriented
approach.
This is a highly commercial role that combines fieldwork, relationship management, business development,
negotiation, and performance analysis to maximize the value and potential of each broker partnership.

What you can expect:

• Client Relationship Management: Build, manage, and strengthen relationships with brokers and strategic
  partners. Conduct regular in-person visits with brokers to strengthen relationships and uncover business
  opportunities.
• Product Adoption & Monetization: Ensure clients adopt Klar’s products (credit lines, bank accounts,
  payments, etc.), actively use them, and realize their full value—translating into revenue growth for both
  clients and Klar.
• Retention & Churn Prevention: Monitor account health and engagement signals, proactively addressing
  risks and executing retention playbooks to reduce churn.
• Upsell & Cross-sell: Drive business growth by expanding and developing the assigned broker portfolio.
  Identify, prospect, and close new partnership opportunities.
• Collaboration & Feedback: Work closely with Risk, Product, Operations, and Revenue teams to solve client
  issues quickly and provide structured feedback for product and process improvements.
• Performance Management: Own clear KPIs such as portfolio growth, product usage, revenue per client,
  retention rates, and NPS. Analyze commercial performance, portfolio metrics, and market trends to identify
  growth opportunities and define action plans.

What we are looking for:

• Bachelor’s degree in Business, Finance, Marketing, or related field (or equivalent experience).
• 2–5 years of experience in B2B sales, preferably in fintech, SaaS, or financial services.
• Strong understanding of financial products and services (e.g., payments, lending, , KYC).
• Proven track record of meeting or exceeding sales quotas.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated, organized, and comfortable working in a fast-paced startup environment.
• Experience with CRM software (e.g., Salesforce, HubSpot).

Our offer to you:

• Competitive salary based on performance and experience
• Chance of earning Klar stock options
• 15 days of paid vacation per year; plus extended maternity and paternity leaves
• Vacation premium
• 30 days of Christmas bonus
• Food vouchers
• Medical Insurance
• Computer device
• Wellhub  subscription to offer mental and physical health
• Sponsored coaching and therapy sessions 
• A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas you're interested in
  

Klar is a safe place for everyone!

We trust our highly skilled and diverse team and we’re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation and identity.

Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help!