Customer Support Advisor

Are you passionate about helping others and delivering excellent service? We are excited to welcome dedicated professionals in Birmingham, AL, to join our team as a Customer Support Advisor. If you have a strong background in customer service or sales and a genuine desire to make a positive impact, we want to hear from you!

In this role, you’ll guide potential clients through our programs, help them select plan upgrades, and support current clients by resolving billing inquiries, updating benefit packages, and maintaining strong, supportive relationships.

What You’ll Love About This Role:

• Hands-On Training: We’ll give you all the tools you need to succeed with our proven training program.
• Growth Opportunities: Rapid career advancement is possible for high performers.
• Team Culture: Be a part of a positive, collaborative, and encouraging team.
• Performance Bonuses: Earn extra income based on your success and client satisfaction.
• Compensation: From $50,000 to $65,000 plus annually

Your Responsibilities:

• Conduct outbound calls to understand customer needs and recommend tailored benefit solutions.
• Provide exceptional customer service and build strong, lasting client relationships.
• Schedule and conduct in-person field visits with clients when needed to review benefits, deliver information, and provide personalized support.
• Accurately manage and update customer accounts and records.
• Handle incoming questions regarding services, benefits, and billing with clarity and professionalism.
• Follow up with clients to ensure resolution and satisfaction.
• Stay up-to-date on company offerings and assist with promoting new services.

Qualifications:

• Experience in customer service (sales background is a bonus).
• Strong communication, active listening, and interpersonal skills.
• High school diploma, GED, or equivalent.
• Valid ID and authorization to work in the U.S.
• Access to a laptop or iPad and high-speed internet.
• Quiet and distraction-free workspace.

At S&A Group, we’re committed to your success. Our supportive environment, proven training, and clear growth path empower you to build a career that’s rewarding and meaningful.