Bilingual Customer Support Representative
TLDR
Provide bilingual French-English customer support, handling high-volume inquiries, and collaborating with internal teams to resolve complex issues.
- Handle a high volume of inbound customer inquiries via phone, email, and live chat in both French and English.
- Provide timely, accurate, and professional support to customers and members across Canada.
- Maintain detailed and accurate records of all customer interactions in internal systems.
- Troubleshoot issues, research account details, and ensure requests align with company policies and procedures.
- Collaborate with internal teams to resolve escalated or complex customer concerns.
- Meet or exceed performance KPIs, including response time, quality standards, and handle time targets.
- Ensure a consistent, high-quality customer experience tailored to French-speaking users.
- Contribute to process improvements and share insights to enhance overall service delivery.
- Fully bilingual in French (Quebecois) and English, both written and spoken.
- 1–2 years of customer service or contact center experience (preferred).
- Strong communication skills with the ability to remain professional and empathetic in all interactions.
- Ability to manage multiple priorities in a high-volume, fast-paced environment.
- Strong problem-solving skills with the ability to de-escalate customer concerns effectively.
- Comfortable using Microsoft Office tools (Word, Excel, Outlook) and learning new systems quickly.
- Strong attention to detail and ability to follow processes accurately.
- Ability to work flexible shifts, including evenings, weekends, or holidays as required.
- Reliable internet connection and a dedicated workspace for remote work.
- Competitive annual salary ranging from CAD 47,800 to CAD 49,000, based on experience and location.
- Open PTO policy offering flexibility in how and when you take time off.
- Quarterly “Days of Disconnect” for global company-wide rest and recharge.
- Comprehensive health coverage including medical, dental, and vision plans.
- Parental and family leave benefits, including support for growing families and pets.
- Wellness support including Employee Assistance Program and Calm App subscription.
- Quarterly wellness reimbursement to support your personal fitness journey.
- Inclusive, values-driven culture focused on belonging, growth, and teamwork.
Requirements:
Benefits:
Benefits
Health Insurance
Comprehensive health coverage including medical, dental, and vision plans.
culture and values
Inclusive, values-driven culture focused on belonging, growth, and teamwork.
Paid Parental Leave
Parental and family leave benefits, including support for growing families and pets.
Paid Time Off
Quarterly “Days of Disconnect” for global company-wide rest and recharge.
Wellness Stipend
Quarterly wellness reimbursement to support your personal fitness journey.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services