Interview Questions Operations

Customer Support Representative Interview Questions

Prepare for your Customer Support Representative interview. Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Interview Questions for Customer Support Representative

Are you comfortable talking on the phone and interacting with customers in person?

What are some of your past experiences that make you qualified for a customer support role?

How would you handle a situation where a customer is angry and yelling over the phone?

What is your process for resolving a customer’s issue or problem?

Provide an example of a time when you went above and beyond to help a customer.

If a customer has a question about a product but you don’t know the answer, how do you find the appropriate person to assist them?

What would you do if you were assigned to help a customer but you were unfamiliar with the product or service they were inquiring about?

How well do you handle stress while interacting with customers?

Do you have any questions for me about this position or our company?

When would you use a ticket system to track customer support requests?

We want to ensure our customers have a positive experience when interacting with our company. What is your personal philosophy on customer service?

Describe your ideal customer.

What makes you an ideal candidate for a customer support position?

Which customer support software programs are you most familiar with using?

What do you think is the most important trait for a successful customer support representative?

How often do you think customer support representatives should update customers on the status of their request?

There is a discrepancy in a customer’s billing information. What is your process for addressing this?

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