Bilingual (English/Spanish) Customer Support Rep, Part-Time (Remote)
TLDR
Provide bilingual English/Spanish support to event attendees by phone and email in a fast-paced call center, with flexible scheduling and growth opportunities.
Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.
As a Bilingual Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry.
This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization.
Key Responsibilities
- Provide prompt, professional support to Etix patrons by phone and email.
- Assist customers with ticket purchases, order issues, and general event-related inquiries.
- Accurately document and resolve customer issues in a timely manner.
- Manage a high volume of phone and computer-based work in a remote environment.
- Maintain a quiet, professional workspace and reliable internet connection while working remotely.
Qualifications
- Minimum 6 months of call center experience required.
- Bilingual in Spanish required.
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Ability to build positive working relationships with teammates.
- Strong computer skills and the ability to learn new systems quickly.
- Ability to adapt, prioritize, and work effectively in a fast-paced environment.
- Availability to work at least 20 hours per week.
- Flexibility to work weekends and occasional holidays.
Preferred Qualifications
- Previous remote work experience.
- Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.
Additional Requirements
- Equipment will be provided by Etix.
- Candidates must have a dedicated high-speed internet connection and a quiet working environment.
- Candidates must reside in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA.
Scheduling Availability
Phone shifts are scheduled in Eastern Time during the following hours:
- Monday to Friday: 9:00 AM to 9:00 PM
- Saturday: 9:00 AM to 8:00 PM
- Sunday: 12:00 PM to 8:00 PM
Other Information
- No sponsorship or H1B situations can be accommodated
- Relocation is not available for this position
Benefits
Flexible Work Hours
flexible scheduling
Equipment provided by Etix
Equipment will be provided by Etix
No overnight shifts
Etix is an international web-based ticketing provider catering to the entertainment, sports, and live events sectors across more than 40 countries, handling over 50 million tickets each year. Recognized as the largest independent ticketing company in North America, we offer flexible ticketing solutions, integrated marketing, and e-commerce tools to over 4,500 venues.