Bilingual (Finnish-English) Customer Support

We are looking for full-time bilingual Finnish customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

• support and understand our users' demands
• assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer questions about getting student discounts
• make our users' page look great
• e-commerce and form solutions
• translation tasks and product testing

We're looking for someone who:

• loves making customers happy!
• has great Finnish (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• is a good team player
• is able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

What we offer:

• Convenience in working from home
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one(1) year and above