Bilingual Technical Support Representative
TLDR
Provide bilingual support to English- and Spanish-speaking customers via calls, email, and chat, delivering troubleshooting and training to improve lives with assistive communication solutions.
Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.
At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
What you'll do:
The Bilingual Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line. Must assist both English and Spanish speaking customers.
Shift Hours: Monday-Friday 12:30pm-9:00pm EST
As a Bilingual Technical Support Representative, you will be responsible for:
Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
Provide callers with training and troubleshooting support to address problems or concerns
Respond to email messages and chat requests and work with customers to resolve issues
Document all calls and interactions including emails and chat requests in the Call Center database
Arrange for product repairs when necessary
Update customer demographic or personal information in the database
Escalate problems/issues to the Supervisor Technical Support when warranted
Perform various other tasks as assigned
Minimum Requirements:
High School diploma
Associate Degree in Information or Computer Science preferred
Previous call center experience a plus
What you'll bring:
Interpersonal skills, oral and written communication skills
Annunciation and effective customer service phone skills
Ability to adapt communication style to better respond and meet the needs of the caller
Must be fluent (verbal and written) in both English and Spanish.
MS Office Word and Outlook
Windows navigation skills
Keyboarding skills
Familiarity with database applications, spreadsheets, relational databases a plus
Win CE operation systems experience preferred
Customer service orientation
Ability to maintain composure during stressful situations
Troubleshooting skills
Detail oriented
Work Environment Requirements:
Able to sit at a desk for a prolonged period of time
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
Tobii Dynavox develops assistive communication solutions that empower people with disabilities to express themselves and connect meaningfully with the world. Our technology enables customers to achieve independence in everyday activities and extraordinary pursuits, transforming lives through effective communication.