Billing Analyst

Job Title: Billing Analyst I

Location: Lexington KY 40507

Duration: 6 plus months with possible extensions

This is a Hybrid work schedule- Tues - Wed at office.

Pay Rate: $23-$24.30/hr

Essential Functions

• Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.
• Researches and corrects errors on service orders and customer accounts in CCS.
• Maintains accurate, auditable customer billing records in CCS.
• Helps prepare monthly statistical reports.
• Processes various daily reports in a timely manner.
• Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.
• Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments.
• Correct or estimate usage necessary to render an accurate bill.
• Provide accurate information necessary to explain CCS account information to internal and external customers
• Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints.
• Closely interacts with internal departments to research and correct identified billing errors.
• Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.
• Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company.
• Maintains proficient knowledge of the billing and account information contained in CCS.
• Demonstrates excellent problem-solving skills.
• Contact with outside customers related to basic questions may occur.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications - Required Experience

• 2+ years of experience in financial/billing environment or an equivalent combination of education and experience on a year for year basis is
• Proficient with PC word processing and spreadsheet applications (Excel) is required and the ability to analyze data and perform complicated rate calculations with multiple components
• Analytical and problem-solving skills are a must

Preferred Qualifications

• Associate’s degree in Business or other related field preferred.
• Technical Skills: Experience using SAP/CCS system a plus.
• Works with limited assistance and moderate supervision.
• Frequent contact with employees in other departments to exchange information, answer billing questions, etc.
• Effective communication and organizational skills are required.
• The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers.
• Must be able to multitask and take ownership of and resolve problems.

All your information will be kept confidential according to EEO guidelines.