Blue Room Operations Specialist

DOES THE IDEA OF REVOLUTIONIZING RURAL HEALTHCARE DELIVERY EXCITE YOU?

Well then, this might just be the job for you!

ABOUT US

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035 Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. 

Our company SAND has 170+ staff members from 30+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

We have 3 brands represented in our ecosystem:

• With ALX, we are building the fastest-growing pool of technology talent in the world, training young talent across Software Engineering, Cloud Computing, Data Science and Salesforce. We are shaping the next generation of software engineers in over 60 countries. 
• Through our talent agent, The Room, we are creating a community (43+ countries represented to date) for the World’s top tech talent sparking transformative careers by connecting top technology talent with extraordinary opportunities for impact. 
• Through Sand Technologies we support enterprises and  scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). 

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we providing unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT RHOS

The Rural Health Operating System (RHOS) is a Sand Technologies project that is reimagining rural healthcare delivery across Africa. RHOS seamlessly integrates technology, people, and processes to gather high-quality data from rural health posts, empowering healthcare leaders with real-time data for informed decision-making. This data is managed at our Health Intelligence Center, known as the Blueroom, which is also where the RHOS team provides tech and operational support to health posts to facilitate their delivery of high quality cost-effective care to rural populations. 

ABOUT THE ROLE

As the Blueroom Operations Lead, your primary responsibility is to efficiently manage Blueroom operations, aligning the team towards a common vision, and ensuring the achievement of defined success metrics. Your meticulous attention to detail and strategic leadership are central to the Blue Room's effectiveness, ultimately empowering healthcare leaders and practitioners with the insights needed to redefine the future of rural healthcare.

RESPONSIBILITIES

Performance Metrics and Analysis:

• Define and track KPI metrics for the Blueroom, and set short term  and long term strategies on how to continuously improve them.
• Analyze performance data to identify areas for improvement and implement strategies for optimization.
• Meticulously track the performance of each HP , and develop detailed strategies to help them increase their efficiency and effectiveness in using digital systems.

Team Leadership:

• Lead a team of Blueroom support staff to achieve Blue Room goals with a strong focus on detail and quality.
• Foster a customer-centric culture within the team to ensure high levels of customer satisfaction.

Strategic Planning and Vision Alignment:

• Set concrete, measurable objectives and key results (OKRs) to guide the Blueroom team towards realizing the project's vision.
• Conduct regular check-ins with the Blue room team to assess the team’s progress.

SLA Adherence:

• Establish and uphold Service Level Agreements (SLAs) for Blueroom services, ensuring strict adherence to quality standards and detail-driven excellence.
• Develop processes to monitor and enforce SLA compliance.

Streamlined Operations and Efficiency:

• Develop and implement processes for streamlining Blueroom support operations.
• Assess and optimize support processes to enhance efficiency and customer satisfaction.

Health Post Onboarding:

• Collaborate with cross-functional teams to onboard new Health Posts, ensuring that they have all they need to seamlessly incorporate RHOS digital systems into their workflows.

DHO Management and Support:

• Carefully evaluate the performance of Digital Health Officers (DHOs) who offer technical assistance to the health posts, to identify those who need extra support and guidance.
• Ensure DHOs have the resources and training required for success in their role.

Field Visits and Insights:

• Conduct regular field visits to Health Posts to assess operational efficiency and customer satisfaction.
• Utilize detailed insights to inform improvements in Blue Room operations and support strategies.

Support Trip Logistics:

• Coordinate logistics for support trips to Health Posts, ensuring that all the necessary arrangements are made to support health posts effectively.

Reporting

• Preparing weekly and monthly reports on key Blueroom KPIs and presenting them to the team.

QUALIFICATIONS

• At least 5 years of work experience in operations management, particularly in a healthcare or support center environment.
• Strong leadership and team management skills.
• Exceptional problem-solving and decision-making abilities with a detailed and analytical approach.
• Strategic planning skills.
• Proactive and self-driven approach to problem solving.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance tracking with a keen eye for data-driven insights.
• Knowledge of SLA management with an unwavering commitment to meticulous adherence.
• Familiarity with metric tracking and analysis software.
• Willingness to travel for field visits as required, demonstrating a detail-oriented approach to operational assessment.
• Demonstrated growth mindset, embracing challenges and feedback as opportunities for learning and development.