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Veepee
Veepee

Brand Support - German Speaker (F/M/X) - Permanent

Barcelona, Spain
Full-Time
Hybrid

TLDR

Guide German Brandsplace sellers through onboarding, resolve technical issues, and support catalog integrations, products, and connected flash campaigns.

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

TASKS

  • Reporting to the Lead Brand Support North, the responsibilities and duties are: 
  • Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
  • Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view; 
  • Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
  • Activity 4 : Resolve and assist sellers through technical problems;
  • Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
  • Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
  • Activity 7 : Closely follow the updates from our technical partners;
  • Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

    • MUST HAVE skills

  • Experience on technical support; 
  • Able to identify and analyse technical issues;
  • Experience on marketplace; 
  • Good communication, logic and organisation skills;
  • Rigorous and proactive profile; 
  • Able to identify and analyse technical issues; 
  • English and fluent in German.

    • NICE TO HAVE skills

  • Based in Barcelona

    • BENEFITS

  • Variable bonus
  • Hybrid work model with the possibility to smartworking 2 days a week
  • Online language learning Platform
  • Intensive workday on Friday
  • Health Insurance
  • Holidays: 27 days

    • RECRUITMENT PROCESS

  • HR interview
  • Hiring Manager Interview

    • El grupo Veepee procesa sus datos recopilados como parte de la gestión de su reclutamiento para gestionar su expediente de solicitud para el puesto al que ha postulado. Para obtener más información sobre nuestra política de protección de datos personales, le invitamos a consultarla en nuestro sitio de carreras.

    Benefits

    Health Insurance

    Learning Budget

    Online language learning Platform

    Variable bonus

    Paid Time Off

    Holidays: 27 days

    Remote-Friendly

    Hybrid work model with the possibility to smartworking 2 days a week

    Veepee
    Veepee

    Veepee specializes in private sales, delivering deep discounts on a wide range of products from over 7,000 major brands. Targeting savvy shoppers across Europe, Veepee makes quality goods accessible at prices up to 70% off, creating a compelling marketplace for both consumers and brands.

    Founded
    Founded 2001
    Employees
    500+ employees
    Industry
    telecommunications
    Cloud Computing
    View company profile
    Customer Service