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Veepee
Veepee

Brand Support (F/M/X) - Permanent

Germany
Full-Time
Hybrid

TLDR

Guide sellers through onboarding to internal platforms, resolve technical issues, and support catalog integration and campaign preparation.

Wer sind wir? 

Veepee (ehemals vente-privee) ist eines der erfolgreichsten europäischen E-Commerce Unternehmen: Wir arbeiten eng mit über 7000 Partnermarken zusammen und bieten unseren mehr als 72 Millionen Kunden täglich neue Verkaufsaktionen an.

Von Fashion bis hin zu Lifestyle. Uns treibt die Leidenschaft für Marken. Wir möchten unsere Kunden jeden Tag begeistern und Lust auf mehr machen.

Du kennst uns nicht?

Das wollen wir ändern! Veepee - ausgesprochen [vi:pi:] - wurde 2001 in Frankreich gegründet. Mittlerweile sind wir über 5000 Mitarbeiter in 12 Ländern. Seit 2006 gibt es uns auch in Deutschland mit Büros in Düsseldorf und Berlin.

Tauche ein in unsere Markenwelt und besuche uns auf www.veepee.de.

JOB DESCRIPTION

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

TASKS

  • Reporting to the Lead Brand Support North, the responsibilities and duties are: 
  • Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
  • Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view; 
  • Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
  • Activity 4 : Resolve and assist sellers through technical problems;
  • Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
  • Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
  • Activity 7 : Closely follow the updates from our technical partners;
  • Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

    • MUST HAVE skills

  • Experience on technical support; 
  • Able to identify and analyse technical issues;
  • Experience on marketplace; 
  • Good communication, logic and organisation skills;
  • Rigorous and proactive profile; 
  • Able to identify and analyse technical issues; 
  • English.

    • NICE TO HAVE skills

  • Based in Dusseldorf.

    • BENEFITS

  • Variable bonus
  • Flexible Office with up to 2 days at home
  • Online language learning platform
  • 50% financial support for gym and sports club memberships
  • Full monthly payment of the "Deutschlandticket" (local transport ticket)
  • Medical supplementary insurance
  • Possibility to take advantage of a company pension plan 

    • RECRUITMENT PROCESS

  • HR interview
  • Hiring Manager Interview

    • [DE] Sollte Dir die Position zusagen, freuen wir uns über Deine Bewerbung. Sende uns bitte Deinen Lebenslauf und ein Anschreiben mit Deiner Gehaltsvorstellung und dem frühestmöglichen Eintrittstermin über unser Bewerbungsportal zu.

    [ENG] If the position appeals to you, we look forward to receiving your application. Please send us your CV and a cover letter with your salary expectations and the earliest possible starting date via our application portal.

    Vente-privee.com Deutschland GmbH

    Skady Roeder

    HR Generalist

    Speditionstraße 17

    40221 Düsseldorf

    sroeder@vente-privee.com

    http://www.veepee.de

    The Veepee Group processes your data collected as part of the management of your recruitment in order to manage your application file for the position for which you have applied. To find out more about our personal data protection policy, we invite you to consult it on our career site.

    Benefits

    Health Insurance

    Medical supplementary insurance

    Learning Budget

    Access to an online language learning platform

    Company pension plan

    Possibility to take advantage of a company pension plan

    Remote-Friendly

    Hybrid/remote-friendly work arrangement with up to 2 days working from home per week

    Wellness Stipend

    50% financial support for gym and sports club memberships

    Veepee
    Veepee

    Veepee specializes in private sales, delivering deep discounts on a wide range of products from over 7,000 major brands. Targeting savvy shoppers across Europe, Veepee makes quality goods accessible at prices up to 70% off, creating a compelling marketplace for both consumers and brands.

    Founded
    Founded 2001
    Employees
    500+ employees
    Industry
    telecommunications
    Cloud Computing
    View company profile
    Customer Service