Broadcast Support Engineer

·       Taking calls from Hotel Staff members and dispatched technicians.

·       Adhering to company policies on attendance and use of phone codes.

·       Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.

·       Communicating with clients and internal GuestTek’s departments.

·       Co-operating within the team to ensure all calls are answered within SLAs.

·       Other related duties as assigned by Global Services Management Team.

·       RF distribution

·       Troubleshooting technical problems

·       Working closely with internal departments

·       Achieve KPIs set by management team.

·       Must be able to speak and write in fluent English.

·       Degree in Computer science or relevant field or work experience in a similar field.

·       Excellent communication both verbal and written in English and good interpersonal skills 

·       Good understanding of business supported  

·       Available to cover shifts supporting a 24/7/365 operation.

·       Strong communication skills and understanding of the business supported.

·       Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution

·       Knowledge in RF Transmission and MATV Distribution.

·       Must demonstrate problem solving skills.

·       Relevant Networking/IT certification is an asset

·       Linux knowledge is an asset.

·       Understanding GuestTek proprietary products is an asset.

·       Ability to quickly build strong relationships with colleagues and clients.

·       Ability to work under pressure.

·       A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.

·       Must show knowledge about latest technology in use.

·       Must have a desire to learn