Business Analyst Junior+ [Origination Delivery]

• Develop business and operational processes for the Postal direction
• Work deeply with the partners (we use several partners for postal deliveries)
• Design interfaces and solutions within internal systems
• Participate in team development
• Work with the backoffice system
• Design, document, and maintain operational regulations, workflows, and standards
• Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
• Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
• Write clear and structured requirements for development teams
• Define tasks, track progress, and control delivery timelines
• Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes
• Monitor and improve key metrics related to delivery efficiency, productivity, and quality
• Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

• Strong business mindset with hands-on experience in operational environments
• Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
• Experience collaborating with product analysts and translating insights into actionable changes
• Excellent communication skills — confident working with large operational teams and senior stakeholders
• Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems
• High level of structure and organization — comfortable managing complex processes and multiple streams of work
• Experience in task decomposition, prioritization, and deadline control
• Ability to write clear, structured requirements and work effectively with engineering teams
• Strong stakeholder management and expectation-setting skills
• B2 or higher English level for effective communication with an international team

• Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations
• Experience working in large operational organizations with significant frontline staff, such as:
  • delivery services
  • logistics or warehouses
  • couriers or drivers (marketplaces, fintech, e-commerce)
• Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Mexico with assistance for the employee and their family

• Flexible work from our offices or hybrid

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave