Business Operations Manager / Associate

About Pragma / FirstLook

Pragma is building the modern operating system for game development, marketing and live operations. Our products are trusted by 200+ game studios including Krafton, Square Enix, Sony, EA, Gardens, Brain Jar Games and more. Our two flagship products FirstLook and Engine power launch, live ops, and growth for games of any scale, supporting both indie and AAA teams. 

You’ll be joining a deeply experienced team who have scaled some of the largest games in the world, including League of Legends and Destiny 2. Our team also brings platform experience from Google, Twitch, Amazon, and Microsoft.

We are a Series B company backed by globally renowned technology investors including Greylock, Insight Partners, and Upfront Ventures.

About the Role

We’re looking for a Business Operations Manager or Associate. This role reports to the Director of Finance & Business Operations and will be a strategic, high-impact role where you’ll be working cross-functionally across teams and directly with leadership on projects that touch virtually every part of the business.

This role is for someone who wants to build, and take on an ambitious opportunity at the intersection of gaming and technology at a startup with an AI-forward mentality. Ownership, self-drive and a can-do attitude are essential. 

Responsibilities

Business Operations

• Support business operations for FirstLook CRM, creators.gg, player.gg, and Pragma Engine, including people+payroll; processing invoices, billing, and payments; contract admin; procurement, fulfillment and rollouts; sales & marketing support
• Own & optimize workflows as needed
• Interface with the company’s accounting/finance/tax partner to contextualize transactions, ensuring they have documentation for their needs
• Support reporting for leadership, sales, marketing, and finance
• Support Board and meeting preparation
• Contribute to high priority growth initiatives alongside product, sales and marketing
• Own coordination and logistics of cross-team initiatives, events and various other projects

Marketing & People

• Assist with the planning & execution of offsites and conferences for Sales/Marketing, Product & Engineering and Company
• Assist with People onboarding and offboarding
• Optimize workflows as needed

Requirements

• Up to 3 years of experience is valued, but smarts + drive, hustle, and grind are a must.
• Extreme preference for candidates working on the west coast of the US (company hours are anchored to PST). Only candidates in North America will be considered. This position is not eligible for visa sponsorship.
• Are you this? Then this will work out well
• • Self-starter with ability to work independently
  • Ownership: forward-thinking, strong attention to detail, and follow through
  • Highish GPA
  • Extremely comfortable with quantitative reasoning
  • Strong written, verbal and presentation skills
  • AI-first user and comfort with agentic workflows
  • Able to manage and maintain multiple projects and tasks
• Familiarity with accounting or FP&A a plus
• Travel a few times a year for company offsites and industry events

Job Benefits

• Competitive compensation including equity
• A remote-first work environment with annual in-person meetups
• 100% medical, dental, vision 
• 401(k) with company match
• Flexible vacation
• Parental and family care leaves
• Access to an incredible network in the gaming and technology industries