Business Operations Support

About EdgeUno

EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Mexico, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data centers, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies.

Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond.

Role Overview

We are looking for a Business Operations Analyst to support the sales and pre-sales process end to end, from CRM management and quote generation through order signature and revenue reporting. This role works closely with Sales, Sales Engineering, and Product leadership to keep the commercial pipeline moving cleanly through the systems in use today (Zoho) and through the upcoming transition to NetSuite, while also supporting cost and vendor control on specific revenue-share product lines.

The ideal candidate is highly organized, detail-oriented, and comfortable working inside evolving processes. The transition from Zoho to NetSuite is expected to take around a year and a half, so this role will need to operate across both systems for an extended period rather than a short handover window.

Core Responsibilities

CRM Management and Sales Support

• Work directly in Zoho to maintain accurate records and support the sales team's day-to-day workflow.

• Support sales reps with analysis and follow-up on pipeline and account information within the CRM.

Quote and Order Management

• Track and generate purchase orders and sales orders.

• Follow up on quotes through to contract signature.

• Maintain reporting on order status: which orders are signed, which are pending, and where they stand in the process.

• Track presales performance: quote aging, workload distribution, product pricing and margins

Revenue and Sales Reporting

• Prepare revenue and sales data for the Monthly Operations Review (MOR), including the specific data points requested by leadership.

• Maintain ongoing reporting on sales performance to support commercial decision-making.

Vendor and Cost Control

• Monitor and report on costs and vendor relationships for specific product lines operating under revenue-share agreements (e.g., the DIDs product with Corero).

• Support billing accuracy on these agreements and assist with vendor relationship follow-up, including contract change discussions when needed.

Process Improvement (Zoho to NetSuite Transition)

• Support process changes as the team transitions from Zoho to NetSuite, a migration expected to take approximately a year and a half.

• Identify and help resolve process gaps and errors expected during the early phase of NetSuite adoption.

• Help formalize workflows as they stabilize post-transition.

Sales Commission Support

• Provide operational support related to sales commissions as needed (e.g., data gathering, follow-up).

• Commission calculation itself is not owned by this role; it sits with Finance. Scope of support to be confirmed.

Requirements

• English B2+

• Experience in sales operations, commercial operations, order management, or a similar function.

• Strong attention to detail and comfort working with recurring reporting cycles and deadlines (e.g., monthly business reviews).

• Experience with CRM and/or ERP platforms; familiarity with NetSuite or willingness to learn it quickly.

• Solid data analysis skills, comfortable turning raw operational data into reports and visualizations that support decision-making, regardless of the specific tool used (Excel, Google Sheets, Power BI, Drivetrain, Looker Studio, or similar).

• Comfortable operating in an environment where processes are actively being redefined.

Nice to Have

• Experience with NetSuite specifically.

• Experience with revenue-share vendor agreements or telecom/connectivity billing structures.

• Exposure to sales commission processes (this role supports, not calculates, commissions; ownership sits with Finance).

• Experience working in telecommunications, cloud, connectivity, or infrastructure.

What We Offer

• Competitive compensation aligned with the scope and responsibilities of the role.

• Direct exposure to the commercial operations backbone of the company during a period of system transformation (NetSuite implementation).

• Career path, training, and growth opportunities within the company.