Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.
Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.
With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.
We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.
At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.
Position Summary:
The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our South Asia Markets, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.
Duties and Responsabilities
Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
Conduct and document regular telephone outreach across the assigned territory.
Monitor pricing and report on trends or discrepancies.
Follow up with inactive agencies.
Develop and implement business plans to support regional goals.
Identify and prospect new business opportunities within the assigned territory.
Prepare and submit reports on competitor activity.
Provide support and assistance to sales field staff as needed.
Oversee the full onboarding and installation process for new agencies.
Support, and develop new agents to ensure operational readiness.
Maintain and increase transaction volume within the assigned territory.
Ensure sustained and growing profitability of transactions in the territory.
Grow and manage the portfolio of assigned agencies.
Track, follow up, and resolve issues reported by agents and field staff.
Maintain full availability to respond to operational and business needs.
Collaborate effectively in a team environment to achieve common objectives.
Qualifications
Fully bilingual Hindi & Bangali /Spanish
Needs to have US visa, as frequent travel to the US is required
Understanding of the sales cycle, with the ability to close deals
Ability to prospect, close, follow up, ability to negotiate
Exceptional verbal and written communication skills with a high level of confidence
Creative thinker and must have the ability to solve critical problems
Ability to multitask and manage business conflicts
Ability to analyze the market and target potential customers
Strong internet research skills
Excellent presentation skills, verbal and written communication skills, and interpersonal skills
Very organized and attentive to details. Disciplined and dedicated
Tracking and multitasking capabilities
Ability to handle a fast paced environment and challenging workload
Highly motivated with a strong desire for success
Based on experience and judgment to plan and achieve goals
Desire to be successful, competitive, optimistic, persuasive, upright
Excellent attitude
Service skills and proactive solutions
Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms Excel
Goal oriented and believe in teamwork
Must be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team
Working Conditions
General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.
