Call Center Agent - Kingston 9.23

Hi, We're Centerfield.

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

CALL CENTER AGENTS - Kingston

Summary of the Position:

Representative uses a consultative process to understand the needs of potential customers, guide them to the best possible solution, answers questions and provides them with the services that best suits their needs.

Essential Duties:

Use a customer-focused, qualification process to transfer customer calls.

Place and receive calls in order to qualify customers based on appropriate products in a timely, efficient and professional manner.

Maintain expert-level knowledge on the features and business applications of the company's product line.

Performs other related duties as required.

Required Skills, Abilities & Knowledge:

Minimum high school certificate and/or a HEART Certification or equivalent.

Minimum of 2 to 3 CXC subjects including English.

Prior experience in the Call Center Industry would be an asset but not required.

Requires positive attitude, excellent telephone etiquette and personal demeanor.

Call Center/ BPO experience would be an asset but not a requirement.

Must have excellent organizational, written, and oral communication skills.

Must have basic Computer Skills.

Requires the ability to work cooperatively with your leaders and peers.

Must have flexible availability to work any day and any hour of the week.

Maintains product knowledge as instructed by leader.

Must be able to operate in a fast pace environment.

What we Offer:

Advanced, dynamic sales training

Performance based advancement

Performance incentive structure with unlimited earning power

Competitive and achievable incentive and bonus structures

Performance giveaways at random.

Paid vacation

"Top Rep" incentive USD$50

Discounts to local partnered vendors

100% Free health insurance

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.