Ophelia
Care Coordinator (Full Time, Remote)
About Ophelia
Ophelia is a mission-driven organization that helps individuals with opioid use disorder (OUD) improve their health and quality of life. We make evidence-based treatment private, accessible, and affordable.
Opioid overdose is the #1 cause of death for Americans under 50, accounting for over 100 deaths each day. There is a proven treatment for OUD, called medication-assisted treatment (MAT), but 80% of people in need are unable to access it. We created Ophelia to make this treatment accessible from the privacy of your home.
We're a diverse and dedicated team - clinicians, scientists, techies, and humanitarians - on a mission to reimagine addiction treatment in America. We've raised $68 million from the world's top healthcare and technology investors (Y Combinator, Tiger Global, Menlo Ventures, General Catalyst), and we're rapidly expanding across the nation, helping thousands of people each day.
Join us, save lives, and help fix healthcare for those who need it most.
About the Role:
Ophelia is looking to hire an experienced Care Coordinator to join our early-stage, fast-growing team based in New York City.
The Care Coordinator will provide core support to Ophelia's patient operations team to help optimize for provider and patient satisfaction. This role will work under the supervision of the Lead Care Coordinator to provide day-to-day support to patients, directly engage with Ophelia patients to ensure high satisfaction, and manage data to ensure that our systems run properly. In short, the Care Coordinator will help both clinicians and patients have a great experience at Ophelia.
As an early and core member of our team, Care Coordinators will be integral to the growth and success of Ophelia, and will have great potential for mobility as we expand across states, and soon, the whole country.
Key Responsibilities
- Directly engage with Ophelia patients to guide and help them however needed. The Care Coordination team shepherds patients through their journeys, and the Lead Care Coordinator will be at the head of that effort.
- Reengage patients who may have fallen out of contact: our goal is to ensure that all of our members can stay in care, and that no one is left behind!
- Complete consultation calls with prospective Ophelia patients who are interested in getting started with our program
- Resolve issues related to prescriptions and insurance/pharmacy authorizations
- Manage daily calendars and scheduling operations
Skills & Competencies
- Clinical experience is not required, but you should have some experience in patient or customer support (ideally at a consumer-focused healthcare company)
- A great written and verbal communicator, comfortable calling patients and clinicians
- An excellent record-keeper and well-versed in support tools & software
- Able to thrive in a fast-paced startup environment
- Able to demonstrate experience providing outstanding customer service via phone, email, and face-to-face video
- Passionate about the future of mental health and addiction treatment
Interested in learning more about Ophelia and this role? Apply below!
We created Ophelia to help people who want to manage their opioid use get access to the latest in evidence-based care and medication to help them get through withdrawal.
- Employees
- 11-50 employees
- Industry
- Health Care Providers & Services
- Total raised
- $18M raised
Care Coordinator