Client Acquisitions Specialist
TLDR
Handle high-volume outbound and inbound calls, guide pet owners through services, and refine outreach strategies with team insights.
This role requires evening shift hours from 1:30p - 10:00p ET.
At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better.
As a Client Acquisition Specialist at Koala Health, you’ll be on the front lines of growing our client community by connecting with pet owners through high-volume outbound outreach. You’ll introduce prospective clients to Koala’s services, clearly communicate our value, and convert them over to using Koala Health's services. In every conversation, you’ll handle questions and objections with professionalism and empathy, while using internal tools to track activity, stay on top of follow-ups, and keep records accurate. You’ll also share insights with the team to help sharpen our outreach approach, and represent Koala with warmth, expertise, and genuine enthusiasm for helping pets (and their people).
What You'll Do
What You'll Need (Requirements)
Why You'll Love Koala Health
Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Benefits
Equity Compensation
a 401(k) plan
Health Insurance
Medical, dental, and vision insurance with partial dependent coverage
Paid Time Off
Generous PTO
Remote-Friendly
Remote-first culture built on flexibility and trust
Koala Health offers a comprehensive online platform for pet care products, focusing on the health and wellness needs of dogs and cats. Our service is designed for pet owners seeking convenience and reliable options for everything from medications to nutritional foods. What sets us apart is our commitment to making pet healthcare accessible and straightforward, with an easy-to-use refill system and a extensive range of quality products.