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Arrive Logistics
Arrive Logistics

Client Success Associate

Columbus, Ohio, U.S.
Full-Time
On-site

TLDR

Manage load building, appointments, shipment tracking, and customer updates across existing and new client accounts.

The next Columbus Client Success cohort start date is in January 2027! Our 2026 cohorts are now full.

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.

What You'll Do

  • Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
  • Focus on accuracy and timeliness while building loads for our customer account(s)
  • Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
  • Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
  • Communicate with customer contacts proactively when a shipment will be delayed

    • Developing Tasks

  • Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
  • Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
  • Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
  • Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
  • Prioritize exceptions by working with the Carrier team to provide timely updates to customers
  • Proactively work with management to determine any potential concerns for aging for your customer

    • Qualifications

  • Bachelor’s degree in a relevant field of study preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Fast-paced and able to multitask in a high-pressure environment
  • Polished communicator with exceptional interpersonal skills, both verbal & written
  • Able to take verbal/written instruction and execute with confidence
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401K program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Get recognized through our employee rewards program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!
  • Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants / breweries!
  • Sweat it out using local gym discounts
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.

    • Benefits

    Equity Compensation

    matching 401K program.

    Free Meals & Snacks

    Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!

    Health Insurance

    medical, dental, vision, life, disability, and supplemental coverage.

    relocation assistance

    Get relocation assistance! If you are not local to the area, we offer relocation packages.

    Paid Parental Leave

    Receive 100% paid parental leave when you become a new parent.

    Paid Time Off

    Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.

    Wellness Stipend

    Maximize your wellness with free counseling sessions through our Employee Assistance Program

    Arrive Logistics
    Arrive Logistics

    Arrive Logistics is a transportation and technology company focused on streamlining logistics operations in North America. We connect shippers with carriers, leveraging innovative technology to enhance efficiency and reliability in the supply chain. Our growth strategy is fueled by a commitment to building strong relationships and delivering exceptional service in a competitive market.

    Founded
    Founded 2014
    Employees
    500+ employees
    Industry
    Professional Services
    Total raised
    $340M raised
    View company profile
    Client Success Associate