Client Success Manager

Job Type: Full-Time

BizLibrary is seeking a Client Success Manager to join our award-winning organization. The Client Success Manager is responsible for building strategic partnerships with clients to continuously drive value and ensure the overall success of their clients’ learning and development programs and goals.   

The ideal candidate has at least three years of client relationship management experience. Candidates must have excellent communication skills, strong project and time management skills, and a proven history of building impactful client relationships.   

Responsibilities

Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities

Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies

Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement

Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment

Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources

Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle

Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement

Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness

Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope 

Qualifications

3+ years of experience in customer success, consulting, or account management within a SaaS environment

Demonstrated ability to drive adoption and customer engagement across a portfolio of clients

Strong ability to build relationships and influence stakeholders, including program owners and leadership

Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities

Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment

Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations

Experience collaborating cross-functionally (sales, product, support) to support customer outcomes 

Experience with Key Performance Indicators and or Metrics

Digital and AI Proficiency (Required)

Proficiency using core business systems, including CRM platforms (e.g., Salesforce), customer engagement tools, and reporting dashboards

Ability to leverage data and systems to inform decisions, monitor client health, and guide strategy 

Demonstrated ability to use modern productivity tools (e.g., Microsoft Office or Google Workspace) to create clear, professional client deliverables

Proficiency in using AI tools (e.g., ChatGPT or similar) to improve efficiency and effectiveness, including: 

Synthesizing call notes and identifying key insights

Drafting client communications and executive summaries

Preparing for meetings with structured plans and hypotheses

Identifying risks and recommended actions from data or transcripts

Ability to apply critical thinking and judgment when using AI, ensuring accuracy, data privacy, and high-quality client-facing outputs

Benefits:

-Work from anywhere within the US for most roles

-Competitive Salary 

-Medical, Dental, and Vision Insurance 

-Flexible PTO 

-401K - 100% vested with ~4% match 

-12 Paid Holidays 

-Company Laptop 

-Reimbursement for home office expenses 

-Employee Referral Bonuses 

-Short-Term and Long-Term Disability Insurance 

-FSA & HSA Options 

-Life Insurance 

-Personal and Professional Development 

-Employee Assistance Program (Mental Health) 

-Parental Leave + baby bonus