Client Support Specialist

We are seeking a detail-oriented and solutions-focused Client Support Specialist to join our global Customer Support team. You will play a key role in supporting our clients by managing queries related to background screening and ensuring a smooth, compliant, and efficient experience throughout the process.

Our support team operates across multiple countries in a fully remote environment. We value responsiveness, clarity, and collaboration — and we work at pace to ensure our clients receive the level of service they expect and deserve.

Your day-to-day will involve: 

• Providing support to clients ordering background checks, including criminal history checks, employment and education verifications, reference checks, and licence validations.
• Collaborating with internal teams to resolve client queries promptly, including supporting Account Managers by providing insights about their clients.
• Ensuring compliance with relevant data privacy laws and company policies by handling sensitive information securely and professionally.
• Monitoring the progress of ongoing background checks in internal systems, escalating delays and addressing bottlenecks where required.

We are ideally seeking

• 3+ years’ experience in a customer-facing support role, ideally in a B2B environment.
• Outstanding written and verbal communication skills — you're an active listener and a clear, confident communicator.
• Strong critical thinking and a knack for solving problems calmly and quickly.
• Comfort working independently in a remote, digital-first setting with team members across multiple time zones.
• The ability to juggle multiple tasks under pressure without losing sight of the details.
• Confidence with spreadsheets, reports, and everyday business tools (experience with CRMs or ticketing systems is a plus).

We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create.

We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem.

And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.