Cloud Support Engineer

Cloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.  

This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Your Focus:

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
• Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Required Experience and Skills

• Complete or in-progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers) 
• Based in Gran Buenos Aires region, Argentina. Hybrid role.
• Able to support MicroStrategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.
• Excellent oral and written English communication skills are required (B2 or higher).
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Strong knowledge of Windows/Linux System Administration, SQL, and virtualization.
• Working knowledge of Cloud Infrastructure.
• Advanced analytical and troubleshooting skills and experience 
• Excellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment.
• Knowledge of Python, REST API, Java, or XML/XSL technologies is a plus
• Knowledge of the MicroStrategy Product or similar BI Tools is a plus
• Foundational-level Certifications in AWS, Azure or Google Cloud are nice to have.

The recruitment process includes online assessments as a first step - we send them via e-mail, please check also your SPAM folder.