Collections / Payment Processing Representative

CarShield is seeking a Collections Representative to join its growing Payment Processing and Collections team. In this role, you will handle inbound and outbound calls with existing customers, assist with past-due accounts, and help customers bring their accounts current.In this role, you will:Handle inbound and outbound calls with existing customers regarding past-due accounts.Collect payments and assist customers with bringing their accounts current.Maintain a positive, customer-first approach while communicating clearly and professionally.Accurately document customer interactions and payment activity in applicable systems.Perform other duties as assigned.Compensation and Benefits$17 per hour plus performance bonus opportunities; average hourly earnings are approximately $21-$25.Group insurance, including medical, dental, vision, and life coverage.401(k) with employer match.Paid time off beginning after six months of employment.Discounted CarShield policies.Discounted tuition at Lindenwood University.Professional development opportunities.On-site basketball and other recreation.On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.