Commercial Account Manager

Responsibilities

• Own and grow revenue across your portfolio of customers, with clear targets for upsell, cross-sell and account expansion
• Identify upsell opportunities by understanding each customer's business, payment flows and growth plans, and present the right products, features and pricing tiers
• Build and manage an expansion pipeline, forecasting accurately and closing deals
• Spot accounts that aren't fully using the platform and turn them into higher-value customers
• Identify customers at risk of churning and turn them around
• Manage customer onboarding so new clients get value quickly and are set up for future growth
• Act as the main commercial point of contact for your customers, building strong, trusted relationships with finance leaders and decision-makers
• Generate new business through referrals, introductions from existing customers and targeted outreach, and take new prospects from first conversation to signed contract
• Turn happy customers into product ambassadors who refer others to Fyorin
• Be the voice of the customer internally, bringing real insights to the product and leadership teams

What you'll need to be successful

• 3+ years' experience in a B2B commercial role such as account management, sales or customer success, with responsibility for revenue
• A proven track record of upselling or expanding existing accounts and hitting targets
• Experience in a fast-moving tech company, ideally in fintech, payments or financial services
• Confidence in having commercial conversations, negotiating and closing deals
• A hunter mindset: you're comfortable reaching out to new prospects and opening doors
• Intellectual curiosity and an analytical mindset; you use data to find opportunities
• Excellent communication skills at all levels, with the empathy to create win-win outcomes
• The ability to ruthlessly prioritise and manage your time across a busy portfolio
• An eye for detail and a problem-solving mindset
• Excellent written and spoken English
• A self-starter and fast learner with a scale-up spirit
• Nice to have: experience with a CRM such as Zoho

Compensation and Benefits

• Competitive base salary plus commission
• Remote-first work environment with flexible hours
• A fast-track career path with personal development and learning budgets
• Work closely with the founding team and have a direct impact on the sales strategy and growth
• Health Insurance