Commercial Operations Analyst

As a Commercial Operations Analyst, you will contribute significantly to the LGC Standards Commercial Operations team. By working alongside the Global Sales organisation, you will aid in territory management, manage customer data governance, and help further develop our analytics and reporting capabilities.

You will help map, analyse, and present both financial and non-financial data to support business decision-making. You will also contribute to automating workflows and adopting new technologies to drive revenue growth. Join us and be part of a skilled team dedicated to delivering world-class solutions and achieving flawless results!

Key Responsibilities

Cross-Functional Collaboration

Build positive relationships across the business and act as a trusted partner to understand and fulfill data and reporting needs. You will engage with senior collaborators and cross-functional teams globally. Your skill in working well with others will be essential in achieving our ambitious goals.

Territory Allocation & Sales Operations

Support the annual territory allocation process, linking sales representatives to customer portfolios. This includes:

• Contributing to template building
• Managing data inputs
• Uploading allocations into CRM/ERP systems
• Supporting sales target setting and commission calculations

Management of Customer Data Governance

Contribute to the continuous improvement of customer data quality by applying controls and validation checks. Play an active role in strengthening data governance processes to improve commercial efficiency. Your efforts will ensure that our customer data is exceptionally accurate and reliable.

Analytics & Insight Delivery

Develop management information, reports, and dashboards to provide actionable insights. Analyse financial and operational data to find opportunities (e.g. cross-sell, market trends) and risks (e.g. churn, customer engagement), using data visualisation to communicate findings clearly. Your insights will be instrumental in driving our business forward and maintaining our competitive edge.

• Advanced Microsoft Excel, including strong data modelling capability
• Experience working with CRM systems (e.g. Salesforce) or customer data platforms
• Exposure to SQL, Snowflake, Tableau, or other data visualisation tools, with a desire to develop further proficiency
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficient in English; additional languages are an advantage
• Willingness to travel occasionally to LGC sites

The successful candidate will demonstrate behaviours aligned to LGC’s core values, and the following personal attributes:

• Attention to Detail – Highly accurate and methodical in approach
• Analytical Thinking – Able to interpret complex datasets and generate insight
• Communication – Clear and confident in presenting data to varied audiences
• Collaboration – Strong team player who can also work independently
• Adaptability – Comfortable in a fast-moving, evolving environment
• Time Management – Able to prioritise effectively and manage competing demands