Community Associate - White City

Our Story:

Founded in 2014, Huckletree’s mission is to become the destination workplace for the most daring, innovative companies in the UK and Ireland, and to be the sounding board that accelerates the impact these people and their ideas can have. Through our tightly-curated communities of high-potential teams, we’re building a new kind of workspace that magnifies the impact you’re able to have on the world.

Overview:

We’re looking for a passionate and enthusiastic community associate to support all aspects of running our coworking community of start-ups, scales-ups and global businesses. Reporting to the General Manager, you will split your time between our Front of House and Community Operations to ensure smooth running of your workspace for the enjoyment of our members.

We want to see your energy, adaptability and downright hunger for beating targets. You will be expected to bring an entrepreneurial mindset to the role, assessing market challenges and identifying opportunities when you see them, collaborating cross-functionally to deliver high impact value to our members.

The salary range for this position is £23,000 pa to £25,000.00 pa, dependant on experience.

You will:

• Be a welcoming face to our existing members as well as potential new members coming into your space for a tour. You will also greet and welcome our member guests and suppliers/ external contracts whilst maintaining a friendly 5-star level of service.
• Participate in our onboarding process from allocating membership cards and locker keys to inviting new members to our next community breakfast
• Managing all inbound post
• Ensure all members receive a top level seamless experience from making sure meeting rooms are correctly booked and ensuring all kitchen points are well stocked (and making steller lunch recommendations!)
• Take inbound phone calls and direct them to the relevant team member, covering event bookings, partnership queries, membership queries and more
• Conduct monthly building audits and daily building walk-arounds and review your customer satisfaction levels with each ticket
• Be the point of contact for all external service providers and suppliers
• Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog
• Always spend wisely and remain in-budget for all supplies
• Ensure all print communications are up to date and on brand
• Ensure that all in-house tech is running smoothly at all times for members and internal guests
• Ensure a high level of customer satisfaction - our service level will be your primary KPI

• Support the membership manager to develop community connections, including member introductions
• Learn more about and engage with our members and consistently seek feedback along the way.
• Supporting with the day-to-day operational needs of the space, dealing with immediate building issues such as leaks or defects
• Support with managing the cleaning team day-to-day, monitoring the quality of cleaning and maintaining a high standard
• Support the Membership Manager with delivery of community events including weekly breakfast wellness classes and drinks. Bring forward your own ideas for creative programming to engage our teams.

Requirements

You should apply if:

• You are passionate, positive, hard-working and energetic
• You will have hands-on experience in running front of house and managing your own time.
• You will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role!
• You have experience in managing health and safety, and introducing Covid-19 safety measures
• You are a ‘fixer’ and are unphased by turning your hand to anything
• You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff
• You have are fast-thinking and reactive
• You are process-driven and with a detailed focus

Benefits

You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:

• Be Curious with your “Personal Curiosity” Budget of £150pa.
• 22 days annual leave allowance which increases each full holiday calendar year worked +1 day (capped at 28 days) plus public holidays.
• +1 day off on your birthday
• +3/4 additional days off between after Boxing day and New Years in addition to your holiday entitlement
• Access to Private Health Insurance with Vitality (upon completion of probationary period)
• Access to our Employee Assistance Programme
• Enhanced Maternity/ Paternity/ Adoption Leave policy
• Mental Health Day policy
• Compassionate Leave
• Third Year, Fully Paid Month-Long Sabbatical
• Professional Development
• Team Building Activities
• Bi-Annual, Full Company Socials