Community Safety Concierge

About the Role:

The CSC is one WeWork’s first lines of defense in the safety and security enterprise. The CSC is the face of the Global Security Team (GST) and is an on-brand means of imbuing safety & security awareness across the entire company – the CSC position is as a monitor only, not a security guard function. The CSC is a hospitality and safety ambassador linking the GST to member experience in a seamless manner. The CSC is not a high-profile position, but a team-multiplier for the GST and Community in its endeavor to safeguard and secure the WeWork community's passion to succeed while doing what they love. The CSC reports to the Senior Manager Security Culture (SMSC).

Responsibilities:

The CSC is responsible for encouraging members and staff alike to participate in making WeWork “Safer Together” by setting the example for other employees in all things safety and security. The CSC will greet members, guests and staff at the main access point to the HQs building, 4th floor (for now) and ensure people scan their badges both in and out of Headquarters. During non-peak hours, the CSC, clearly identified as a safety concierge, will monitor all floors of WeWork’s HQs by following a set foot route to ensure there are no safety or security violations. The CSC will be responsible for engaging members or staff in safety and security discussions, and evangelizing the Community Safety & Security Playbook (CSSP).

Core Duties:

• Sets the standard for community safety and security awareness and preparedness.
• Evangelizes for better community/member interaction with the safety and security enterprise.
• Using low visibility hospitality, monitors high-flow access control points to ensure all persons swipe their card for access, encourages others to seek help with Front Desk Associate.
• Engages, members and staff in a collegial way emphasizing the benefits being “Safer Together.”
• Uses mobile technology as a tool to engage staff and members alike on important safety and security issues of the day and WeWork policies and procedures.
• Maintains an automated log of all rounds, inspections and incidents.
• Is prepared to summon the appropriate first responders should an incident occur.
• There is no security guard function – the CSC will monitor and engage at every opportunity in discussion and sharing of approved safety and security policy.
• Assist Community with ad hoc safety and security support in times of crisis.
• Assist GST with ad hoc safety and security support in times of crisis.
• Trained and prepared to administer basic first aid and other lifesaving assistance if called upon as a “Good Samaritan.”

Experience (pre-training with WeWork):

• Comprehensive understanding of the WeWork business model and what makes WeWork unique.
• Basic understanding of low voltage technology (CCTV, Alarms, access control).
• Basic First Aid and CPR qualifications (can also be provided by WeWork).
• Customer-facing sales or service associate with a reputable company.
• Some experience teaching, counseling or facilitating discussions on a variety of topics.
• Experience with mobile technology such as Windows Surface, Apple iPad or laptop.
• Experience in front of house operations.

Beneficial Experience:

• Multilingual or bilingual (English/Spanish/Chinese).
• Have a Bachelor’s Degree or higher.
• Demonstrated ability to think on one’s feet – to make quick, but informed decisions.
• Experience in emergency or crisis situations.
• Security/safety experience in other venues and at events.
• Knowledge of Help Desk ticketing and resolution procedures.

The successful applicant will:

• Be a self-starter within a creative and dynamic culture.
• Will be a brand ambassador for the Global Security Team.
• Be a valued Community and GST member and team player.
• Be innovative and creative by nature.
• Be a confident public speaker able to influence multiple stakeholders.
• Demonstrate a high-level of attention to detail.
• Be able to multitask.
• Maintain the highest professional standards in grooming and appearance within the WeWork message and concept.

About WeWork

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

The WeWork team believes deeply in the power of “we” and in the movement we’re a part of. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals.

Our hunger for building great spaces; empowering startups, freelancers, and small businesses; and connecting interesting people is far from being satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement!

Below are the values that guide who we are and everything that we do. 

Inspired

We do what we love and are connected to something greater than ourselves.

Entrepreneurial

We are creators, leaders and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.

Authentic

We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be. 

Tenacious

We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.

Grateful

We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.

Together

We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.

#LI-MM1