Web Summit
Community Support Coordinator
About us:
In the words of Inc. Magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”.
Whatever Web Summit is, it wouldn’t be possible without an incredible team of more than 240 employees, including world-class engineers, data scientists, designers, producers, marketers, salespeople and more.
We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. But now we’re creating category-defining events all over the world, from Asia to North America.
About the team:
Community Support is at the forefront of the company, delivering excellent customer experience to our attendees and communities. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience.
What you'll achieve at Web Summit:
- You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
- You’ll find solutions for attendees, while adhering to company policies and guidelines.
- You’ll act as a vital source of feedback internally, delivering insights to almost every other department.
- You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
- You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.
Who you are:
- You demonstrate rapid response and company emphasis on quality customer care, transparency and authenticity to a large, public audience.
- You’re a traffic director. You need to be able to understand where questions are coming from and find the best solution.
- You are a problem solver. No problem is too big or too small.
- You build rapport easily and enjoy working with people.
- You are graceful under pressure and comfortable in a high-output environment.
Skills and abilities we're looking for:
- Previous experience in customer service or support role.
- Passionate about providing incredible customer support and about solving problems.
- An excellent communicator with an eye for detail.
- Ability to multitask and to think on your feet.
- Comfortable with working across multiple teams.
At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.
Web Summit organizes tech events that connect influential leaders, brands, and media from around the world, fostering discussions around technology's role in our future. By promoting global connectivity and focusing on diversity, the company aims to positively impact communities while digitizing the conference experience.
- Founded
- Founded 2010
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
Customer Service